Requesting Changes

Need something updated on your site? Here's how.

Minor updates

Text edits, image swaps, phone number changes, typo fixes. These are typically covered as part of your monthly plan. Refer to your proposal for what's included.

How to request:

• Create a task in your portal at portal.samoya.com, or
• Send a message directly

Be specific. Include:

• Which page
• What needs to change
• The exact new text, or the new image file
• Screenshots help

Turnaround: Minor updates are generally handled within a few business days.

Major updates (quoted separately)

New pages, new sections, layout redesigns, new features, or anything structural. These are scoped and quoted as a separate project.

Examples of major updates:

• Adding a new service page
• Redesigning a section layout
• Adding a blog or journal
• Building a new lead capture flow
• Adding interactive features (calculators, galleries, forms)

Process:

1. Describe what you need
2. We'll quote it with a cost and timeline
3. If you approve, a change order is sent
4. Nothing starts until the change order is signed