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Ask about Samoya

Ask anything about your portal, CRM, website, or how the team works with you.

Your Portal

Your portal lives at portal.samoya.com. It is the central hub for your project, where tasks, files, chat, and feedback are managed in one place.

What you see when you log in

The portal home screen shows three sections:

SectionWhat it is
TasksA project board tracking all work. Tasks move through columns as they progress.
ChatA built-in messaging area for project discussions that do not relate to a specific task.
FilesA folder for project files and deliverables.

Each section is shared with your team, so everything is visible to both sides.

What you'll find here

How it works

The portal is organized around a project board. Every piece of work, from a website revision to a strategy document, moves through the board as a task. Each task has a title, description, and status.

You will receive an invite by email during onboarding. Click the link, create your account, and bookmark the URL for quick access.

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If the invite doesn't arrive, check spam or reach out to support@samoya.com and a new invite will be sent.

Chat

The Chat section on the portal home is for general project discussions. Use it for questions, updates, or conversations that do not relate to a specific task on the board.

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Always tag the team using @ when sending a chat message. Without a tag, no notification is sent and the message may be missed. See Commenting and Tagging.

Notifications

The portal sends email notifications when tasks are assigned, updated, or when new messages are posted. If notifications are not arriving, check the spam folder or confirm notification preferences in the portal settings.

Leaving feedback

The best way to provide feedback is to comment directly on the relevant task in the portal. This keeps everything organized and prevents details from getting lost across multiple channels.

For detailed guidance on giving effective feedback, see How to Give Feedback.